11PlusHub is committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use and protect your data when you use our website and services.

1. Information We Collect

We collect only the information necessary to provide our service.

This may include:

Account login details (such as a username and password)
Payment information for paid subscriptions (processed by our payment provider, we do not store card details)
Usage data collected through Wix analytics tools
Device and browser information

We do not collect email addresses.

2. How We Use Your Information

Your information is used to:

Create and manage user accounts
Provide access to learning content and paid services
Process membership payments
Improve our services through analytics
Keep accounts secure
Meet legal obligations

3. Payments

Payments are handled securely through third-party payment providers used by Wix. We do not store or have access to your full payment card details.

4. Children’s Privacy

11PlusHub is an educational service for children. We do not knowingly collect personal data beyond what is needed for account creation and learning progress.

Parental or guardian involvement is encouraged when creating accounts for children.

If you believe a child has provided personal data without appropriate consent, please contact us and we will take steps to remove the information.

5. Analytics

We use built-in Wix analytics to understand how users interact with the platform and improve our services. These tools may collect device and usage information.

6. Sharing of Information

We do not sell, trade or rent user information to third parties.

Information may only be shared when:

Required by law
Necessary to protect users or the service
Required by trusted service providers (such as payment processors) to operate the platform

7. Data Security

We take appropriate security measures to protect personal data from unauthorised access, alteration or disclosure.

8. Your Rights (UK / GDPR)

You have the right to:

Request access to your data
Request correction or deletion
Restrict or object to processing
Request a copy of your data

To exercise these rights, contact us at:
info@11plushub.com

9. Data Retention

We only retain data for as long as necessary to provide the service or as required by law.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
info@11plushub.com